Assistance
Contact us
Something not working, a car that is not recognized, an idea? Send us an email. A human reads every message.
We usually reply within 3 working days.
What to include
The more we know, the faster we can help.
- iOS version (Settings, General, About) and, if you use it, your Apple Watch model.
- Your car: model and year.
- What happened and what you expected to happen.
- When it happened: date and time, with your time zone.
- A screenshot, if it helps.
Please never send your Renault password or other credentials. We will never ask for them.
Before you write
Many answers are already in the support page: data freshness, notifications at night, widgets and the Apple Watch.